The office dynamic continues to evolve. Working from home, office, or even hybrid brings unique and complicated challenges for every organization. What is the experience we are presenting to our internal customers and how can that change the way your business interacts with their customers? What does your internal customer journey look like today and how can you scale that for a structure where you can not only survive but thrive going forward?
In this session we examine what it takes to build the optimal customer journey in 2022 and beyond. With the internal experience being more important than ever before, hear what is working and what to avoid all the while scaling your business for the future.
Presented by:
Anke Sax, COO/CTO, KGAL GmbH & Co. KG (KGAL)
Dirk-Andrew Heil, Chief Information Officer, BDO Germany
Presented by:
Max Imbiel, Deputy CISO, Unicredit Group