As Peter Drucker famously said, "Culture eats strategy for breakfast". Everyone is eager to use and accept this as a reality, but most struggle with what it really means and how to go about taking it on. This can be even further compounded when a single part of the organization, such as IT takes on this challenge and the rest of the company is not on the same page. Couple this with a rapidly changing workforce that has a completely different set of ideals around culture and you are sure to have your breakfast devoured before your coffee even begins to cool. A holistic, passionate, "heart centered" approach is required and you need to manage all facets of your culture to get hiring right, develop your talent pipeline, improve productivity and ultimately lower attrition. These are the basic pillars required to sustain a true digital transformation.
Dave Hudson, Chief Information Officer, Insight Global