ITSM solutions, such as ServiceNow, are essential if you want to give employees a modern workplace experience. However, digitizing your helpdesk workflow is only the first step. To achieve the full spectrum of productivity enhancements that ITSM solutions offer, they must be complemented by task automation to further reduce incident volume and improve issue resolution times.
In this session, automation experts from 1E will walk you through how to craft and present a business case for workflow and task automation based on real-world application and a business-first approach.
Sponsored by:
1E 