You've heard the negative stories about toxic cultures seeping outside of businesses, killing customer satisfaction and retention. But what's possible when a positive culture transcends all levels of a business: from the board, to the c-suite, through the leadership ranks, to individual contributors and yes, to the customer?
Our consumer lives have taught us that traditional telecom services, such as phone and internet, are mere commodities: trade up, and often, right? The same must be true for business connectivity services, right? Well, we couldn't disagree more.
Brett Lindsey, President and CEO, Everstream Solutions