This session will show how Marken a leader in Clinical Trial logistics transitioned from a largely manual service desk to automating the majority of common IT service desk requests. You will hear first hand about the experience in transitioning tasks to automated processes and hear first-hand about the business benefits, effort involved, pitfalls and lessons learnt. After this session you will be better positioned to understand the benefits that ITSM automation can bring to your organisation.
Presented by:
Tony Clarke, VP of Information Security & IT, Marken