Balancing the need to modernize Legacy Systems with Full Digital Transformation Strategies. A conversation on how some companies are slow and others go forward without exploring economic need or effect on end users, when modernizing. Example of forcing people to use QR Codes, the effect on customer service, and the disconnect between design and actual customer usage.
Panelist:
Steve Rubinow, Director, Institute for Prof. Development; Exec. in Residence; Prof. Lecturer; Adjunct Faculty, DePaul University