Think Tank | Customer Experience - Enriched By Technology

Customer Experience - Enriched By Technology

Think Tank - 3:00 pm - 3:25 pm

The concept of customer experience has been evolving over the years. At a time when clients have more choices and the ability to turn to a rival, combined with increased costs for companies to win new clients, companies have begun paying much more attention to keep existing customers happy. Technology is playing an increasing role in creating positive experiences and thereby not only keeping customers happy, but also to turn them into promoters of your brand.

Presented by:

Sanjeev Sinha, Chief Information Officer (Global) & Chief Digital Officer, STARTEK