Think Tank - 11:00 am - 11:25 am
The advent of SaaS products has provided opportunity for companies to house small IT departments and still provide a wide array of services and support. At Phathom, our current IT department consists of 1 person, the Head of IT, to support a growing late clinical-stage biopharmaceutical company. Most software, hardware, and other IT functions are handled by outsourced functions. Elisabeth will discuss how to arrange SaaS and Managed IT providers to handle most technology needs.
Understand practices for:
- The structure of the IT department for outsourced services
- The communication processes for providers/company
- Measuring customer satisfaction (company employees)
Elisabeth Schwartz, Head Of Information Technology, Phathom Pharmaceuticals Inc