As growth rebounds post pandemic, the race is on for firms to capture their fair share. Doing so requires moving quickly to address customer and market trends. This, in turn, requires the capability to rapidly change your market presence and customer offerings, and so your business platform.
Digitization and digitalization are at the heart of this race to meet the market, but this transformation also needs to be done with great speed to capture market trends, and the ability to change rapidly has to be engineered into the transformation.
Finally, resiliency needs to be redefined in the face of all the learnings from the pandemic. Business Continuity Planning is not enough; agility in reconfiguring the business platform away from crisis hot spots must be a key component moving forward.
So, how to achieve such operational agility? Fortunately, new capabilities and approaches are pointing a way forward.