Scaling the Internal Customer Journey: From Survive to Thrive

Fireside Chat - 11:10 am - 11:30 am

The office dynamic continues to evolve. Working from home, office, or even hybrid brings unique and complicated challenges for every organization. In this session we examine what it takes to build the optimal customer journey in 2021 and beyond. With the internal experience being more important than ever before, hear what is working and what to avoid all the while scaling your business for the future. 

Key Takeaways: 

• What is the experience we are presenting to our internal customers and how can that change the way your business interacts with their customers? 
• What does your internal customer journey look like today and how can you scale that for a structure where you can not only survive but thrive going forward? 
• What are the three core principles that will enhance the optimal customer journey...and will you agree?!