Organizations have had to adapt their customer experience practice and organizational stance to survive and ultimately thrive in this era. Historically, many organizations have struggled with digital transformation, particularly as existing business continuity often makes simultaneous changes to processes difficult. Larger corporations with enough capital to ensure long-term survival have taken this chance to instigate wholesale process and platform change during this period - but what does that mean for the customer experience?
Presented by:
Sinanudin Omerhodzic, CIO, ALDI-Nord