Executive Boardroom | MOMENT to MOMENT CX


Executive Boardroom - 12:20 pm - 12:40 pm

For years, marketers have focused on key points in the customer journey â?" from when they start to explore to when they buy and when they leave feedback. But in a digital experience economy where more curious and demanding customers can get exactly what they want â?" instantly and effortlessly â?" it's pivotal to show you understand and can respond to their needs. Paige will reveal how the emotions and feelings that customers take away from each moment are what matters most, and how leading brands are creating enduring memories to win their customers' time, attention, and loyalty.