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There are two kinds of measurements in business: one to assess performance and the other to provide intelligence - how can CIO's/CISO's do both in 2021 and successfully manage business outcomes?
- 11:20 am - 11:40 am
It can be argued that performance cannot be managed if it cannot be measured. But what if we've been measuring the wrong thing all along?
Can CIO's/CISO's pair critical success factors and key performance indicators as a powerful tool for establishing progress towards an objective?
Is it possible for KPIs to also relate to underlying elements of an organization's goals?