The demands on IT organizations have always been high, but COVID-19 presents a whole new set of challenges. With a majority of the employees remote and sheltering from home, IT organizations have to reconsider how they can provide exceptional service to their employees. Self service, AI and ML are top of mind for every CIO. Join our presenter, Mukesh Mirchandani, as he explores some key "shift left" strategies that can enable IT teams to provide stellar service while lowering costs.
Mukesh Mirchandani, , Freshworks