As the complexity of teams, technology and business grow, customer experience becomes just an add-on to a product or service rather than the main driving force for the organizations. Most successful companies exhibit customer centricity at the core as a common and most significant pattern to success. Building a strong focus on customer experience is the key to driving key business metrics and reducing both customer and employee churn rate.
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Presented by:
Mohit Talwar, Chief Technology Officer - Digital and Innovation, Hays 