Artificial intelligence can enhance the customer journey, and make our organizational processes smarter, more inclusive, and more innovative. But AI is not infallible and objective, as algorithms may reflect conscious and subconscious human bias by encoding our historical norms. At this critical stage of foundational data framework, perpetuating these biases through AI risks not only replicating, but amplifying, unfair biases against certain groups. We will decode the ethical debate about privacy, equity, values, and inclusion in AI, and explore strategies towards a multidisciplinary approach with accountability for unbiased and transparent models.
Annalisa Fernandez, Intercultural Strategist, Because Culture
Chris Harrison, CTO, Nova Southeastern University
Greg Taffet, MC, Board Member of South Florida Digital Alliance, former CIO, US Gas and Electric
Lars Schmekel, CISO, Miami Dade County
Gary Eppinger, CISO, Carnival Corporation