The role of mid-market CIO's is rapidly changing requiring the need to not only support the day-to-day technology concerns of a business but also align new technology plans with the organizations top strategic objectives; in addition all of this must be done while continuing to drive down costs due to tighter IT budgets.
The core of many mid-market organization objectives is how to stay competitive through a better understanding of what customers want. Such an understanding is not the responsibility of a single individual or department but a cohesive approach to enabling all employees to access and interpret customer information as it relates to their specific job functions in their respective departments.
This experience also needs to tie the organization together in a common, flexible and secure platform to not only meet the CIO's needs but also help drive the organization's strategic objectives forward.
Learn how 8x8 can help you create an optimal customer experience by enabling a superior employee experience.