There is no escaping the fact that the demands on the IT department are changing. Those changes are necessitating changes in the IT department itself and nowhere is this being felt more than in the roles and responsibilities of the IT staff themselves. Complicating this transition is the fact that every IT department is undergoing to change at roughly the same time making the personnel with the requisite skillsets extremely hard to find, and perhaps even harder to retain. Savvy CIOs need to quickly identify which are the hot skills they most urgently require and then build a strategy that allows them to build (train), borrow (outsource), or buy (hire) the right people with the right capability at the right time.
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