There's a general anxiety that has settled over much of the IT profession in recent years. At one time, IT was held up as one of the professions of the future, where more and more of the best jobs would be migrating as computer-automated processes replacing manual ones. Unfortunately, that idea of the future has disappeared, or at least morphed into something much different. Most IT departments drastically reduced the number of tech support professionals, or outsourced the help desk entirely. They have a lot fewer administrators running around to manage the network and the servers, or they've outsourced much of the data center altogether.
The IT environment has changed dramatically. More and more of traditional software has moved to the web, or at least to internal servers and served through a web browser. We've entered the age where Millennials who not only don't need as much tech support, but often want to choose their own equipment and view the IT department as an obstacle to productivity. In other words, today's users don't need as much help as they used to. So where does that leave today's IT professionals? Where will the IT jobs of the future be? Consultants, Project Managers, and Developers!