Meet your peers and our hosts
Understand and Optimise the Customer Journey
At NICE we meet customers where their journey begins and we are passionate about removing the friction between companies and consumers, creating extraordinary experiences that build brand loyalty and create unbreakable bonds.
We will cover a range of topics such as how to identify behaviours that drive customer experiences, and how your organisation can analyse historical customer journey data to redefine those journeys to drive better Customer Experience.
Situated on the 19th floor of No.1 Spinningfields, 20 Stories is composed of a glamorous restaurant, lively bar and expansive rooftop terrace with unparalleled 360-degree views of the Manchester skyline. The 20 Stories kitchen have created menus that showcase the best of the Northwest, with an aim to source ingredients locally. The bar, headed up by Bar Manager Jack Marsden, serves Signature Cocktails, Craft Beer and experiments with local ingredients to provide the most unique tastes in the city. With an extensive wine list, created by the 20 Stories Head Sommelier, wine pairing has never felt so easy.
No 1 Spinningfields, 1 Hardman Square
Spinningfields, Manchester, M3 3EB
More info on 20 Stories.